Customer Service Representative (CSR) - GraPARI (Malang, Jawa Timur)

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI, a leading digital platform in Indonesia! We are seeking passionate and customer-focused individuals to provide exceptional support to our growing customer base in Malang, Jawa Timur. As a CSR, you will be the voice of GraPARI, ensuring our customers have a seamless and enjoyable experience.

At Infomedia Nusantara, we are committed to innovation and excellence. Our team is dedicated to delivering top-notch customer service, leveraging the latest tools and technologies to enhance our customers' digital experiences. This role offers a unique opportunity to grow within a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Handle customer complaints and escalations professionally and efficiently.
• Use CRM systems like Salesforce or Zendesk to manage customer interactions and maintain accurate records.
• Collaborate with other departments to ensure seamless customer experiences.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proven experience in handling customer inquiries and resolving complaints.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or Zendesk.
• Fluency in both written and spoken Indonesian and English.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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