Client Services Analyst (Russian Speaking) - Bali

Join TDCX as a Client Services Analyst (Russian Speaking) in beautiful Bali and become a key player in delivering exceptional financial services to our global clients. This role offers a unique opportunity to leverage your bilingual skills (Russian and English) while working in a vibrant international environment. As a Client Services Analyst, you'll be responsible for providing top-notch support to our clients, ensuring their needs are met with precision and professionalism. TDCX is a leading financial services provider, known for its innovative solutions and commitment to excellence. In Bali, you'll enjoy a high quality of life, with a mix of cultural experiences and modern amenities.

In this role, you'll work closely with our team of financial experts to handle client inquiries, resolve issues, and provide tailored solutions. You'll use tools like Salesforce and QuickBooks to manage client data and transactions efficiently. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering outstanding customer service. TDCX offers competitive benefits, professional growth opportunities, and a supportive work culture.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional client support in Russian and English, ensuring all client inquiries are handled promptly and professionally.
• Manage client data and transactions using Salesforce and QuickBooks.
• Assist in the development and implementation of client service strategies.
• Resolve client issues and complaints, ensuring high levels of customer satisfaction.
• Collaborate with the financial services team to deliver tailored solutions to clients.
• Maintain accurate and up-to-date client records.
• Participate in team meetings and contribute to the development of client service processes.
• Stay informed about industry trends and best practices in client services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in client services or a related role.
• Proficient in Russian and English, both spoken and written.
• Experience with Salesforce and QuickBooks is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Certification in financial services or a related field is a plus.

🛠️ Keahlian

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