Aftersales Administration Officer (Contract Role)

Join Xin Ming Hua Engine, a leading provider of cutting-edge engine solutions, as our Aftersales Administration Officer in the vibrant and growing region of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is an exciting opportunity to be part of a dynamic team dedicated to delivering top-notch aftersales services to our valued customers. In this role, you will be responsible for managing customer data, tracking service requests, and ensuring smooth communication between our service teams and clients. The ideal candidate will have a strong administrative background and a passion for customer service.

As an Aftersales Administration Officer at Xin Ming Hua Engine, you will play a crucial role in our aftersales operations. You will be the first point of contact for customer inquiries, handling and documenting all service requests, and coordinating with our service teams to ensure timely and efficient resolution of issues. Your day-to-day tasks will involve using our in-house CRM system, managing customer records, and generating reports to support our aftersales strategy.

We are looking for a proactive and detail-oriented individual with a minimum of 3 years of experience in administrative roles, preferably in the automotive or engine services industry. The ideal candidate will have a strong command of English and Bahasa Indonesia, and be proficient in using Microsoft Office Suite and CRM software like Salesforce or HubSpot. This is a full-time position based in Bali, offering a competitive salary and the chance to be part of a growing and innovative company.

📋 Tanggung Jawab Pekerjaan

• Manage customer data and service requests using our in-house CRM system
• Coordinate with service teams to ensure timely resolution of customer issues
• Generate and analyze reports to support aftersales strategy
• Handle customer inquiries and provide information on our products and services
• Maintain accurate and up-to-date customer records
• Assist in the organization and management of aftersales documentation
• Support the aftersales team in achieving service level agreements
• Participate in continuous improvement initiatives to enhance our aftersales processes

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in administrative roles, preferably in the automotive or engine services industry
• Strong command of English and Bahasa Indonesia
• Proficiency in using Microsoft Office Suite and CRM software like Salesforce or HubSpot
• Detail-oriented with a strong focus on accuracy and organization
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Proactive and proactive approach to problem-solving
• Valid driver's license and willingness to travel to various locations in Bali

🛠️ Keahlian

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